From CS rep to manager, from PC games to apps.
20 years in gaming and digital. Every role brought learning and growth; every success came from our team responding well to user needs.
2025.04 – Present 1 yr
Manager
Gamania · beanfun!
- Led cross-unit communication and project management for beanfun! APP decommissioning
- Established operational processes and audit workflows for hidol APP
- Authored BRDs and proposals for operational needs (AI content moderation, etc.)
- Built SEO article generation prototype using AI
- Reduced voice message feature maintenance hours via AppScript automation
n8nAppScriptBigQueryAI API
2018.11 – 2025.04 6 yrs
Manager
Gamania · beanfun!
- Managed a team of up to 5, overseeing beanfun! APP operations, marketing resources, and customer service
- Participated in the full lifecycle of beanfun! APP — launch, rebuild, and decommission
- Led CDP system adoption with the data center; established cross-service usage processes and served as seed trainer
- Built real-time dashboards with Data Studio; created social media monitoring and audit workflows
- Completed outsourced development of a templated campaign page system within 6 months
- Optimized customer service processes to reduce user wait times
InfobipTableauBigQueryData StudioAppScript
2017.04 – 2018.11 1.5 yrs
Department Manager
Gamania · Gaming Division
- Managed a 9-person department; set annual plans, product evaluations, and licensing acquisition strategies
- Operated multiple titles: Lineage, PSO2, Elsword, Mabinogi, and more
- Cross-border collaboration with GungHo; greenlit 2 female-oriented game development projects
- Evaluated nearly 50 mobile games within 3 months and proposed licensing acquisition plans
- Supported Lineage M launch — bot behavior pattern analysis and ban operations
ExcelJIRAData Studio
2016.05 – 2017.04 1 yr
Project Manager
Gamania · Gaming Division
- Led MapleStory operations team as product owner
- Executed the major 5th Job Advancement update: publisher meetings, livestreams, theme song production
- Introduced a new licensing incentive model to secure developer support for revenue events
- Developed and promoted outstanding team members to become product owners for other titles
GAExcelJIRA
2014.03 – 2016.04 2 yrs
Assistant Manager
Gamania · Gaming Division
- Led MapleStory operations team as product owner; set operational strategy and marketing direction
- Rebuilt team culture, removed underperforming members, and regained publisher trust
- MapleStory 10th Anniversary Exhibition attracted ~10,000 players over 2 days
- Achieved 30% MoM growth in monthly logins for 2 consecutive years; recognized at Bahamut Game Awards
- Coordinated GAMA20 multi-game, multi-publisher physical event; 4,000+ attendees on day one
GAData StudioExcel
2011.11 – 2014.02 2 yrs
Supervisor
Gamania · Gaming Division
- Led Lineage PC operations team as product owner
- Established daily operations guidelines, bot-handling policies, and annual event plans
- Organized player–publisher roundtables to build trust and secure development resources for revenue events
- Innovative revenue event recognized with Gamania's 2012 Outstanding Team Award
- Later transferred to New Product Development; helped launch C9, Heroes of the Three Kingdoms, and CSO2
ExcelSQL
2007.03 – 2011.10 4.5 yrs
Associate Product Manager
Easyfun Digital
- Managed full launch cycle of Red Cliff Online: publisher liaison, scheduling, cash shop pricing, packaging
- Pre-launch tuning for Sword Rain Online — collected user feedback via quantitative surveys to improve product
- Visualized development progress using PMP methods; identified product issues to minimize losses at launch
- Recognized with Easyfun's 2009 Best Game Team Award for Red Cliff Online performance
ExcelPMP
2004.06 – 2007.02 2.5 yrs
CS → Community → Marketing → Channel Planner
Lager Network Technologies
- Participated in King of Kings II development — assisted with map quantification and quest design
- Proposed a PHP-based web quest editor to accelerate content development efficiency
- First in the company to use blogs to showcase product features, gaining free media exposure
- Marketing planning and media buying for ZT Online and King of Kings II
PHPExcelFlash